Dear clients,

As the circuit breaker has officially ended and as we have now moved into Phase 1, here are some updates regarding veterinary services. The aim of these measures is to ensure safe distancing and crowd management at our clinics.

The main change is that we are now allowed to do preventative sterilisations for your pets. To find out if you are eligible, please call one of our clinics to discuss further.

💡 We are still unable to accept non-emergency or elective procedures (e.g. dental scaling and polishing etc).

⛔️NO WALK-INS – Walk-ins for non-essential services will not be entertained. If it is an emergency and you have to rush down to see us, please give us a call as soon as possible so that we can make necessary arrangements to accommodate your visit.

☎️ PHONE Triage – For ALL animal-related issues (emergency or otherwise), please call our clinic first. We will assess whether (1) your pet will be required to see our vets at the clinic, or (2) whether a telephone consult will be appropriate. For telephone consults, medications may be dispensed over-the-counter (in this instance, a nominal consult fee will apply).

⏰ APPOINTMENTS – We will be spacing out all appointments to ensure minimal contact of clients at the clinic, and ensure enough space for social distancing at all times. Please adhere strictly to your appointment time. There will be a 10-minute grace period, after which your appointment might need to be rescheduled. Please call us if you are running late.

📍 UPON ARRIVAL, please wait outside the clinic until the receptionist calls you in. Please use the QR code to sign in for contact tracing. All visitors must bring and wear a mask. You will need to disinfect your hands and have your temperature checked outside the clinic. We will not allow entry to any visitors with temperatures higher than 37.0°C, or are showing respiratory symptoms, or have returned from overseas to Singapore in the past 14 days, or are serving a SHN/LOA notice.

🐾 SAFE SOCIAL DISTANCING – Contactless consults will continue, no clients will be allowed into the clinic unless absolutely necessary. Our nurses will bring your pet in to be assessed by a vet who will then speak to you outside.

🛍️ MERCHANDISE – Clients will still be able to purchase repeat medications and prescription diets. Please call us in advance so that we can prepare the items. A pick-up time will be allocated. We seek your cooperation to adhere to your given time slot.

🐶 VISITATION – Clients with hospitalised pets will receive updates primarily via phone (videos or calls). For critically-ill patients, 1 family member will be allowed to visit once a day, for a maximum of 10 mins.

💵 PAYMENT – For now, we prefer contactless payment methods (PayNow or paypass/wave).

We seek your understanding in the next month as we try to keep everyone safe from Covid-19.

Once again, in this time of uncertainty, we would like to sincerely thank everyone for being so understanding with us and adhering to our new operating measures as we work together and help combat the spread of Covid-19.

We will continue to update you and adapt our measures accordingly as the situation changes.

Together, we will overcome this!

With love,
VFL family

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