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Covid-19 Phase 1 update

Dear clients,

As the circuit breaker has officially ended and we are now into Phase 1, here are some updates regarding veterinary services. The aim of these measures is to ensure safe distancing and crowd management at our clinics.

The main change is that we are now allowed to do preventative sterilisations for your pets. To find out if you are eligible, please call one of our clinics to discuss further.

💡 We are still unable to accept non-emergency or elective procedures (e.g. dental scaling and polishing etc).

⛔️NO WALK-INS – Walk-ins for non-essential services will not be entertained. If it is an emergency and you have to rush down to see us, please give us a call as soon as possible so that we can make necessary arrangements to accommodate your visit.

☎️ PHONE Triage – For ALL animal-related issues (emergency or otherwise), please call our clinic first. We will assess whether (1) your pet will be required to see our vets at the clinic, or (2) whether a telephone consult will be appropriate. For telephone consults, medications may be dispensed over-the-counter (in this instance, a nominal consult fee will apply).

⏰ APPOINTMENTS – We will be spacing out all appointments to ensure minimal contact of clients at the clinic, and ensure enough space for social distancing at all times. Please adhere strictly to your appointment time. There will be a 10-minute grace period, after which your appointment might need to be rescheduled. Please call us if you are running late.

📍 UPON ARRIVAL, please wait outside the clinic until the receptionist calls you in. Please use the QR code to sign in for contact tracing. All visitors must bring and wear a mask. You will need to disinfect your hands and have your temperature checked outside the clinic. We will not allow entry to any visitors with temperatures higher than 37.0°C, or are showing respiratory symptoms, or have returned from overseas to Singapore in the past 14 days, or are serving a SHN/LOA notice.

🐾 SAFE SOCIAL DISTANCING – Contactless consults will continue, no clients will be allowed into the clinic unless absolutely necessary. Our nurses will bring your pet in to be assessed by a vet who will then speak to you outside.

🛍️ MERCHANDISE – Clients will still be able to purchase repeat medications and prescription diets. Please call us in advance so that we can prepare the items. A pick-up time will be allocated. We seek your cooperation to adhere to your given time slot.

🐶 VISITATION – Clients with hospitalised pets will receive updates primarily via phone (videos or calls). For critically-ill patients, 1 family member will be allowed to visit once a day, for a maximum of 10 mins.

💵 PAYMENT – For now, we prefer contactless payment methods (PayNow or paypass/wave).

We seek your understanding in the next month as we try to keep everyone safe from Covid-19.

Once again, in this time of uncertainty, we would like to sincerely thank everyone for being so understanding with us and adhering to our new operating measures as we work together and help combat the spread of Covid-19.

We will continue to update you and adapt our measures accordingly as the situation changes.

Together, we will overcome this!

With love,
VFL family

COVID-19″Circuit breaker” updates

Hi everyone! It’s me Manis, VFL’s clinic cat and resident cutie! I’m here to give a gentle reminder that vet visits are ONLY for emergencies and essentials!

✅ We seek your cooperation to help us comply with the latest Covid-19 “circuit breaker” measures. All non-emergent and routine procedures such as (but not limited to) annual adult vaccinations, general health checks of healthy animals, uncomplicated skin assessments, routine sterilisations, dental checks, anal gland expression, ear cleaning, and nail trimming, will be postponed till after May 4.

❓If you are unsure what your concern classifies as, please call the clinic and we can assist you further.

☎️ Teleconsulting is encouraged. For non-emergent issues, please call the clinic to arrange an appointment to speak to the vet over the phone. You may be required to send photos of your pet’s presenting problem via WhatsApp or e-mail for clarification. For these teleconsults, medication may be dispensed (in these instances, a nominal consult fee will apply).

👫🏻 Meanwhile, please remember to practise SAFE DISTANCING in our clinics and the vicinity by standing at least 1m apart from other clients.
📝 For more details, please refer to our previous “circuit breaker” posts on Facebook and Instagram.

Thank you everyone for your cooperation! We will be updating this space, so please follow our social media accounts.

💪🏻 Stay safe, we will get through this!

With love,
VFL family

Covid-19 update

Dear clients,

Under the recent Covid-19 “circuit breaker” measures announced by the government on April 3, veterinary services have been categorised as one of the #essentialservices that may still continue to operate. However, we may only offer emergency, non-elective veterinary services, including hospitalization.

In line with these circuit breaker measures, Vets For Life is playing our part. We will now be rolling out stricter processes to keep more people at home and to flatten the curve. We hope these measures will help to manage crowds and ensure safe social distancing at our clinics.

We seek your kind support in following these stricter processes with effect from 7 April 2020.

  • Following the latest guidelines issued by the AVS, we will no longer be accepting non-emergency or elective procedures (e.g. routine uncomplicated sterilisation, dental scaling and polishing etc). Clients who have already booked appointments for these procedures will be contacted soon for an appointment reschedule.
  • NO WALK-INS – Walk-ins for non-essential services will not be entertained. If it is an emergency and you have to rush down to see us, please give us a call as soon as possible so that we can make necessary arrangements to accommodate your visit.
  • PHONE Triage – For ALL animal-related issues (emergency or otherwise), please call our clinic first. We will assess whether (1) your pet will be required to see our vets at the clinic, or (2) whether a telephone consult will be appropriate. For telephone consults, medications may be dispensed over-the-counter (in this instance, a nominal consult fee will apply).
  • APPOINTMENTS – We will be spacing out all appointments to ensure minimal contact of clients at the clinic, and ensure enough space for social distancing at all times. Please adhere strictly to your appointment time. There will be a 10-minute grace period, after which your appointment might need to be rescheduled. Please call us if you are running late.
  • UPON ARRIVAL, please wait outside the clinic until the receptionist calls you in. All visitors must bring and wear a mask. You will need to disinfect your hands, fill up a declaration form and have your temperature checked outside the clinic. We will not allow entry to any visitors with temperatures higher than 37.0°C, or are showing respiratory symptoms, or have returned from overseas to Singapore in the past 14 days, or are serving a SHN/LOA notice.
  • SAFE SOCIAL DISTANCING – Only 1 client (ideally the primary caretaker) will be allowed into the consult room with the vet. There will be designated standing areas within each consult room. Following the consult, please wait outside the clinic again until the receptionist calls you to make payment.
  • MERCHANDISE – Clients will still be able to purchase repeat medications and prescription diets. Please call us in advance so that we can prepare the items. A pick-up time will be allocated. We seek your cooperation to adhere to your given time slot.
  • VISITATION – Clients with hospitalised pets will receive updates primarily via phone (videos or calls). For critically-ill patients, 1 family member will be allowed to visit once a day, for a maximum of 10 mins.
  • PAYMENT – For now, we prefer contactless payment methods (PayNow or paypass/wave).

We know that these are significant changes, but we seek your understanding in the next month as we try to keep everyone safe from Covid-19. It is possible we might experience some teething issues in the early days as we refine our processes to comply with the new measures. We ask for your kind patience.

In this time of uncertainty, we would like to sincerely thank everyone for being so understanding with us and adhering to our new operating measures as we work together and help combat the spread of Covid-19.

We will continue to update you and adapt our measures accordingly as the situation changes.

Together, we will overcome this!

With love,
VFL family